The Mattress Hub’s One Year Comfort Guarantee*
One of the biggest elements of our success is our commitment to our customers’ satisfaction with their sleep system. In 2010, we introduced a policy called the One Year Comfort Guarantee with the goal of ensuring that our customers had peace of mind about their purchase for an extended period of time. It’s difficult to determine if the mattress you purchased is the right fit for your needs in just 30, 60 or 90 days. We acknowledged that and wanted to formulate a bold policy that gives customers options up to one-year post purchase. That’s right… ONE YEAR!
If you purchase a mattress and realize it’s not as comfortable as you had hoped, we will gladly offer a ONE-TIME exchange into a more suitable option.
With any new sleep surface there will be a short period of time for your body to adapt. With that in mind we simply ask that you give the mattress a minimum of 30 days before making the decision to exchange. In the event of an exchange, please note the following conditions will apply:
The mattress must be in “Like New Condition” with no stains, odors or damage. To ensure this condition the purchase of a qualifying mattress protector is required.
Exchanges are for identical size products. Size changes are not permissible.
Our customer will receive 100% exchange credit up to 100 days post purchase. From days 101 to 365 post purchase, the customer will receive 50% credit towards the exchange. The credit amount is established as the total amount spent towards the mattress at the original point of purchase.
If the mattress chosen for exchange is greater in retail value than what the customer paid for the original mattress, the customer will pay the full retail price difference. If the mattress chosen for exchange is less in retail value than what the customer paid for the original mattress, there will be no additional credit or refund of difference applied.
Certain products are exempt from our One Year Comfort Guarantee, including Clearance Sleep Systems, Adjustable Bases, Special Size Orders such as Full XL and Split Cal King, Floor Models, Mattress Protectors, Bed Rails, Promotional Items, Pillows, Linens, Warranty Defects/Exchanges, Damaged items, and Soiled or Unsanitary products.
The exchange option is only valid to original purchaser noted on sales order.
We know… that’s a lot of information to process. With an exchange policy as extended as one year we feel it’s important clearly communicate important details.
To discuss or initiate a mattress exchange, please visit the store in which you originally purchased or if you purchased online please contact our Customer Care Representatives at (844) 425-0379 for personalized assistance. We will do our best for you!
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