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Warranty Information

Submit A Warranty Claim

Every mattress in our store is accompanied with a manufacturer warranty. If you feel there is a possible warranty defect, we encourage you to submit a warranty claim in the form below. Please remember, warranties are provided by the manufacturer of the product, not The Mattress Hub, and the service we provide in processing a warranty claim is dependent on manufacturer guidelines and parameters.  As our customer, we will work hard on your behalf to make sure that the claim process is expedited and our customers are well taken care of.

Completing the form below will begin your warranty process which may take 4-6 weeks. Please remember that your warranty is through the manufacturer of the mattress you purchased (NOT The Mattress Hub). Because we value your business we offer this service on your behalf to assist you with the warranty process.

Please provide us with the information we need in order to process your warranty claim. Required information is marked with an (*). If all the required information is not complete then your warranty claim may not be processed. If you have questions about this form please contact your sales representative for assistance. Thank you!

Form

* Required
Contact Information
Purchase Information
  •   Yes
  •   No
  •   Online Purchase
  •   NW Wichita 10535 W. 21st St., Wichita KS 67205
  •   West Wichita 611 S. Dugan Road, Wichita KS 67209
  •   East Wichita 416 N. Rock Rd., Wichita KS 67206
  •   Clearance Mattress Outlet 2484 S. Broadway, Suite 500 Wichita
  •   Northeast Wichita 2300 N. Greenwich, Wichita KS 67226
  •   Topeka 1580 SW Wanamaker Rd., Topeka KS 66604
  •   Salina 2346 Planet Ave., Salina KS 67401
  •   McPherson 2202 E. Kansas Ave., McPherson KS 67450
  •   Manhattan 1620 Ft. Riley Blvd., Manhattan KS 66502
  •   Lawrence 1516 W. 23rd St. #100, Lawrence KS 66046
  •   Hutchinson 2929 N. Main St., Hutchinson KS 67502
  •   Derby 1636 N. Rock Rd., Derby KS 67037
Mattress Information
  •   SERTA
  •   Beautyrest
  •   Sealy
  •   TMH
  •   Diamond
  •   Tempur-Pedic
  •   Malouf
  •   Twin
  •   Twin Extra Long
  •   Full (Double)
  •   Queen
  •   King
  •   California King
  •   Other
  •   Yes
  •   No

If yes, please provide the following information:

Add Image
  •   Yes
  •   No
  •   Yes
  •   No
Add Image
Accessory Information
  •   Yes
  •   No
  •   Yes
  •   No
  •   Yes
  •   No
  •   Metal bed frame
  •   Wood headboard, footboard and rails
  •   No frame used
  •   Other
  •   Yes
  •   No
  •   No frame used
Add Image
  •   Yes
  •   No
  •   No frame used
Description of Problem

Now we need to know what type of problem you are having with your mattress. Fill out the information below and be as specific as possible.

  •   Stitching
  •   Fabric torn
  •   Squeaky foundation (boxspring)
  •   Dips or bends around perimeter
  •   Coil/wire broken
  •   Body impression
  •   Other

The manufacturer will require at least one photo of the problem area before your warranty claim can be processed. Please take a photo of the problem area and submit it with this form. Taking several photos from different angles will help speed up the process. If your claim is for a "Body Impression" please use a straightedge and ruler to display the depth of impression. Remember to take off all sheets, comforters, and mattress protectors before taking any pictures.

Add Image
Add Image
Add Image
Add Image
Add Image
Submit Claim

If your photos are not available at this time to upload, please mail those to

The Mattress Hub
Attn: Warranty Department
3809 W. Pawnee
Wichita, KS 67213

  •   Yes
  •   No

This process usually take 4-6 weeks depending on the manufacturer response time. Please keep in mind should your claim be found to be valid, you (the customer) are still responsible for any shipping and handling costs that may be associated with replacing your mattress.