Frequently Ask Questions

Let us take care of you, by answering your sleep questions.

What delivery options do you have?

Statewide delivery is provided by our professionally trained Mattress Hub Delivery Service. Our crews place a priority on handling all products and property with tremendous care and efficiency. In addition, delivery services include options such as Basic Delivery that is a simple doorside drop-off, and ranging up to Premium Delivery that is a full white glove setup including haul off of old mattresses for disposal or donation.

Do you have layaway available?

Yes. We have an incredibly flexible layaway program that enables customers to make payments toward products at their own pace. A 10 percent downpayment is required, but beyond that there are no requirements of monthly payments nor is there a fixed payoff term. Simple. Please visit a local Mattress Hub store to learn more details.

Is there financing?

We offer a variety of financing options, with approved credit through Wells Fargo and Synchrony Bank, as well as a no-credit check option through Acima Credit. Applications are available in store or online. If you choose to submit a finance application online, please remember to write down the account number provided and call your local Mattress Hub store with that information and further instructions.

What if I find the same mattress at a lower price?

We work hard to have the best brands at the lowest possible price. In the event you find a like-product advertised in your market at a lower price, we will gladly match that price. We call it our Best Price Guarantee and it’s an integral part of how we work hard to service our customers before, during and after their visit to a Mattress Hub store.

What if I don’t like my mattress after we get it home?

One of the biggest elements of our success is our commitment to our customers’ satisfaction with their sleep system. In 2010, we introduced a policy called the One Year Comfort Guarantee. The Policy’s goal is to ensure that our customers have peace of mind about their purchase for an extended period of time. It’s difficult to determine if the mattress you purchased is the right fit for your needs in just 30, 60 or 90 days. Therefore, we acknowledged that and wanted to formulate a bold policy that gives customers options up to one year post purchase. Again, we work hard to master experience before, during and after the visit to our stores. Please visit one of our stores to learn more about our One Year Comfort Guarantee and how it can help give you confidence in purchasing your next mattress from us.

How long will a new mattress last?

Most mattresses maintain structural integrity for eight to ten years; however a mattress should be evaluated regularly for comfort, quality and cleanliness. If you find yourself realizing that the quality of sleep you are getting has changed, it may be time to get a new mattress. In addition, as we go through life, our lifestyles and bodies change, so it’s important that we have a sleep system that can provide the best quality sleep for whatever season in life we are in. It’s also worth noting that you can tell a lot about the quality of mattress by the type and length of warranty the manufacturer will put on it. We choose to only display mattresses in our stores that have well-represented warranties from the leading manufacturers in the industry.

What if I feel like my mattress has broken down or there is a defect?

Every mattress in our store is accompanied with a manufacturer warranty. If you feel there is a possible warranty defect, we encourage you to click here and submit a warranty claim. Please remember, warranties are provided by the manufacturer of the product, not The Mattress Hub. Instead of asking you to contact the manufacturer directly, we will gladly submit a warranty claim on your behalf and work with you to make sure that the claim process is expedited and our customers are well taken care of. Please see our Warranty Claims section on the website for more information or call a local Mattress Hub store for details.

What are the standard sizes of mattresses?

Mattresses come in five standard sizes. These are Twin (39″x75″), Full (54″x75″), Queen (60″x80″), King (76″x80″) and California King (72″x84″). PLEASE NOTE: Exact mattress sizes vary by manufacturer and by model. The dimensions given are only approximations and a +/- 2” variance is considered industry standard.

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Special Terms and APR Information

Please read the Consent for Electronic Disclosure of Special Terms and APR Information below.

Consent for Electronic Disclosure of Special Terms and APR Information Consent for Electronic Disclosure: The law requires that certain information be provided to you “in writing” in connection with your purchase under special terms. The law allows this information to be provided to you electronically, instead, with your prior consent. So before we provide these disclosures electronically, you must review the following information and consent to receive the Special Terms and APR Information disclosure electronically. Your consent applies only to this transaction. The length of the special terms period is the time period indicated for the special terms you have selected.

Withdrawal of Consent: You have the right to withdraw your consent at any time prior to final submission of this purchase at no cost to you. If you withdraw your consent, you will be unable to make your purchase online using the special terms you have selected. You withdraw your consent by exiting your web browser without completing this purchase, selecting the back button, or by selecting some other method of payment.

Hardware and Software Requirements for Access and Retention: To retain the Special Terms and APR Information disclosure, you will need an Internet browser capable of saving or printing this web page. You will also need a printer if you wish to print out and retain the Special Terms and APR Information disclosure on paper, and a method of electronic storage if you wish to retain the disclosure in electronic form. If you would like a paper copy of the Special Terms and APR Information disclosure, you may contact The Mattress Hub Company by calling (316) 942-0177 from 9:00 a.m. – 5:00 p.m. Central Time, Monday – Friday to request a paper version at no charge.

Method of Consent
You consent to receive the Special Terms and APR Information disclosure electronically by checking the box to consent to receive documents electronically.

  1. Longevity
    Double sided mattresses prolong the life of your investment.  A mattress with a 10 year expected longevity is now DOUBLED to 20 years.
  2. More Bang For Your Buck
    Bouncing off of longevity, double sided mattresses save you money in the long run by not having to invest in a new mattress every 5-10 years due to breakdown issues. (i.e. more bang for you buck!)
  3. Comfortable Weight Distribution
    Double sided mattresses have comfort layers on both sides of the mattress allowing for even distribution of your body weight across the sleep surface. While most single sided mattresses have thicker, padded layers on the top, double sided mattresses have even distributions of comfort layers on each side of the mattress.
  4. Increased Comfort
    When you flip your double sided mattress after using it for a year, you get the feeling of a brand new mattress with the new side. All the while, the side of the bed that you slept on before gets aququete time to recover its shape for continued use next time you flip it!
  5. Quality Materials
    The TMH Exclusive double sided mattress collection is manufactured in Haven, Kansas where our leadership team has hand selected materials, manufacturing staff, and location to ensure quality craftsmanship on every mattress.
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