Terms & Conditions

What You Need to Know

We appreciate you

Thank you for your purchase from THE mattress HUB!  Our objective is to provide superior service of the best quality products at the lowest possible price.  If you have any questions about your purchase beyond the point of sale please call the store in which you purchased or visit us online at www.themattresshub.com.  You are our customer and we take your long term satisfaction very seriously. We pledge to service you to the best of our ability before, during and after delivery of your product.

Delivery or Pickup of Products

Customers are always welcome to pick up their products from the store or our area warehouse.  Please coordinate in advance with the sales rep so that we can make the necessary arrangements and have the product prepared on time.  THE mattress HUB also offers delivery options.  Delivery fees will apply.  See store for details.  We place a priority on prompt and timely delivery service, yet there are circumstances that are simply out of our control and may cause delays on product arrival or scheduled delivery times.  Product arrival dates are based on information given to us by our suppliers.  Delayed, backordered or late arrivals of scheduled deliveries are not grounds for cancellation.  We will always work hard to service our customers as quickly as possible.

Returns or Exchanges

Your sales order will automatically be placed with our warehouse or special ordered with our manufacturers at the close of business the day of your purchase.  All sales are final.  Please note that any approved order cancellation after the manufacturer or warehouse processes the sales order will incur restocking fees that are dependent upon specific manufacturer guidelines and restrictions. See store for details.  THE mattress HUB offers an exchange policy called, “One Year Comfort Guarantee.”  This is a very flexible policy extended out to one year from purchase date.  Please see store or www.themattresshub.com for specific details and policy parameters.

Layaways

THE mattress HUB offers a flexible layaway policy to help fit the needs of our customers.  We require a 10% down payment at the point of sale.  Monthly payments, though encouraged, are not required.  Due to the high volume of layaway transactions and the flexibility of the program, any and all layaway deposits are non-refundable.  Please make payments at the store in which the layaway program was initiated.

Warranty

All products sold in our stores are backed by a manufacturer warranty.  The warranty will range from 1 year to 20 years depending on the specific product, collection and vendor.  See store for details.  Warranty is provided to the original purchaser only.  Clearance or AS IS items do not come with manufacturer warranty’s.  If you suspect a defect in your product at any point in time we will gladly assist you by working with the manufacturer on your behalf.  Please go to www.themattresshub.com and fill out a warranty claim form.  From there our Warranty Claim Department will contact the respective manufacturer, present your claim, and follow up with you via phone call or email with further information and directions.  This original sales order document is required by the manufacturer, so please keep it in your possession.  Although your product warranty is from the manufacturer, not us as the retailer, you are OUR customer and we will always work to service you to the best of our ability.

By completing an online purchase, you agree to the TERMS and PAYMENT sections of the sales order.

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Special Terms and APR Information

Please read the Consent for Electronic Disclosure of Special Terms and APR Information below.

Consent for Electronic Disclosure of Special Terms and APR Information Consent for Electronic Disclosure: The law requires that certain information be provided to you “in writing” in connection with your purchase under special terms. The law allows this information to be provided to you electronically, instead, with your prior consent. So before we provide these disclosures electronically, you must review the following information and consent to receive the Special Terms and APR Information disclosure electronically. Your consent applies only to this transaction. The length of the special terms period is the time period indicated for the special terms you have selected.

Withdrawal of Consent: You have the right to withdraw your consent at any time prior to final submission of this purchase at no cost to you. If you withdraw your consent, you will be unable to make your purchase online using the special terms you have selected. You withdraw your consent by exiting your web browser without completing this purchase, selecting the back button, or by selecting some other method of payment.

Hardware and Software Requirements for Access and Retention: To retain the Special Terms and APR Information disclosure, you will need an Internet browser capable of saving or printing this web page. You will also need a printer if you wish to print out and retain the Special Terms and APR Information disclosure on paper, and a method of electronic storage if you wish to retain the disclosure in electronic form. If you would like a paper copy of the Special Terms and APR Information disclosure, you may contact The Mattress Hub Company by calling (316) 942-0177 from 9:00 a.m. – 5:00 p.m. Central Time, Monday – Friday to request a paper version at no charge.

Method of Consent
You consent to receive the Special Terms and APR Information disclosure electronically by checking the box to consent to receive documents electronically.

  1. Longevity
    Double sided mattresses prolong the life of your investment.  A mattress with a 10 year expected longevity is now DOUBLED to 20 years.
  2. More Bang For Your Buck
    Bouncing off of longevity, double sided mattresses save you money in the long run by not having to invest in a new mattress every 5-10 years due to breakdown issues. (i.e. more bang for you buck!)
  3. Comfortable Weight Distribution
    Double sided mattresses have comfort layers on both sides of the mattress allowing for even distribution of your body weight across the sleep surface. While most single sided mattresses have thicker, padded layers on the top, double sided mattresses have even distributions of comfort layers on each side of the mattress.
  4. Increased Comfort
    When you flip your double sided mattress after using it for a year, you get the feeling of a brand new mattress with the new side. All the while, the side of the bed that you slept on before gets aququete time to recover its shape for continued use next time you flip it!
  5. Quality Materials
    The TMH Exclusive double sided mattress collection is manufactured in Haven, Kansas where our leadership team has hand selected materials, manufacturing staff, and location to ensure quality craftsmanship on every mattress.
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