Why Our Customer Service Matters

Locally Owned Blog

Buying a mattress isn’t a small decision. You have a lot of options when it comes to the type of mattress you can choose from. There’s memory foam, traditional spring mattresses, adjustable mattresses, bed-in-a-box mattresses, and more. You even have a lot of options on where to buy your new mattress. There are retail stores all over, you can buy online, and even some big box stores have mattress sets. So why should you choose The Mattress Hub for your next purchase? Not only are we locally owned, operated, and invested, but we also strive to provide the best customer experience through our superior service. We also have the best selection and lowest prices, and free delivery state-wide,  but our number one priority is taking care of our customers.

When we talk about our customer service, we’re not just talking about treating every customer with respect and compassion, or our sales associates being friendly. We are also talking about how we train our employees to understand the importance of sleep. We educate our employees on the benefits of all the brands we offer and what each mattress can do for our customers. We invest in our customers the same way they invest in their sleep. Our employees are the heart of our stores and the reason we are where we are today. 

We also offer our famous one-year comfort guarantee for our customers. We understand that to truly see if a mattress is a good fit for your sleep style you need time to test it. When you get a new mattress your body needs time to adjust, especially if you change the type of mattress you’re sleeping on. We don’t just promote mattresses and other sleep accessories. We promote healthy sleep and healthy living. We want all of our customers to sleep well and live well, so we make it a priority to educate our customers about our mattress brands.

We know there are a lot of mattress buying options available, but we are confident that our customer experience, knowledgeable and friendly staff, spacious stores, and wide selection of mattresses will make us your number one stop for your next mattress. We aim to keep you comfortable when you sleep and when you’re shopping for better sleep! Come by one of our locations today and find out how we take customer service to the next level.

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