The Mattress Hub’s Warranty Explained
At The Mattress Hub, we want you to get the best sleep possible, and that means protecting your investment for the long haul. Every mattress in our showroom comes backed by a manufacturer’s warranty to guard against unexpected defects. While the warranty itself comes directly from the brand that built your bed, our local team is here to handle the heavy lifting and advocate on your behalf to keep the process moving smoothly.
Key Points
- Your warranty protection is issued directly by the mattress manufacturer, not The Mattress Hub. However, as our customer, we act as your liaison to ensure the process is handled accordingly.
- The warranty evaluation process typically takes 4 to 6 weeks. Completing all required fields on the submission form, including proof of purchase and photographs, prevents delays.
- Navigating warranty parameters can feel overwhelming. Our team works hard to advocate for you at every step, making sure you receive fair service and timely updates.
How Does The Mattress Hub’s Warranty Work?
Every mattress we sell is covered by a manufacturer’s warranty. If you believe your mattress has a potential warranty defect, you can submit a claim for review. Please note that warranties are provided by the manufacturer, not The Mattress Hub, and all claims are subject to the manufacturer’s guidelines and requirements.
The warranty process typically takes 4–6 weeks. To help us process your claim, you will be asked to provide all required information and documentation. We’ll assist with the process and communicate with the manufacturer on your behalf.
What Is the Benefit of Shopping at The Mattress Hub?
While other mattress stores may send you straight to the manufacturer to deal with a claim on your own, our experienced team will facilitate the process and ensure that your claim is managed smoothly, fairly, and in a timely manner.
Need To Submit a Claim?
Learn more and submit your claim at https://mattresshub.com/warranties/.
FAQs
Warranties are provided and backed directly by the product’s manufacturer, not The Mattress Hub. However, because we value your business, we process and manage the claim on your behalf to make the experience as seamless as possible.
Once you submit a completed warranty form, the evaluation process typically takes 4 to 6 weeks. This timeline allows the manufacturer to review the submitted details, photos, and documentation according to their specific guidelines.
Required fields (marked with an asterisk) are essential for the manufacturer to evaluate your claim. Submitting an incomplete form may delay your claim or cause it to be rejected, so please double-check that all required fields and photos are included before submitting.
If you need help gathering your purchase details or filling out any section of the claim form, simply contact your original sales representative or reach out to your local Mattress Hub store for assistance.
No, manufacturer warranties specifically cover structural and manufacturing defects (such as severe sagging or broken coils). They do not cover normal wear and tear, gradual softening of materials, or changes in personal comfort preferences over time.
