Customer Reviews

Phil was very knowledgeable and helpfull

We were super pleased with Ginny Gonzalez and all the time and care she gave us. We loved the store and the cleanliness and presentability. It's nice to have a local business that cares for it's customers.

Wayde Wiles was absolutely fantastic. Answered every question fearlessly and thoroughly. Helped me get the best deal I could. Quality matress from a Quality guy.

Steve was a fantastic person.He was a very nice and professional. HE sold me a queen bed with everything I need for it. I would recommend anyone that needs a bed to get a hold of steve.

We walked in and were immediately greeted and asked if we needed help. Rob showed genuine concern and was able to guide us in finding a comfortable mattress for an affordable price

Good salesman, no pressure and pleasant experience

Great service! Great prices

exactly 2 months to the day, the hybrid mattress we bought, was completely sinking in to one side, when calling the store about replacement they said “sure just as long you pay the $80 delivery fee” even after they delivered the original mattress to the wrong address the first time basically making me and my boyfriend hall it across town ourselves (the delivery drivers delivered it to the billing address as it was different than The delivery address as we were moving but not transferring any mail to prevent losing any important paperwork). As me and my boyfriend discussed other options he decided to point out to me that after telling some of our friends about this fiasco he realized how sexist the store manager was and neither did I. I was the one signing all the paper work and having it in my name. The entire time we looked at all the mattresses in the store the manager just only talked to my boyfriend and addressed HIM with questions on what HE was looking for, how certain mattresses felt on HIS back, and the price range HE was looking for. Not that my boyfriends comfort and opinions don’t matter, but he obviously isn’t the only one sleeping on the mattress. The manager only acknowledged my input when he realized I was the one crossing T’s and dotting I’s and giving my card and bank information. I didn’t realize it either as when thousands of dollar price tags are thrown in my face my concern was focusing on the math and checking budgeting. I’m sure the store manager would have asked my three corgis that sleep with us every night their feelings on the mattress before mine. Next time we need a new mattress we’ll just go to Sleep Shop. UPDATE!!!! Shortly after posting my review of our experience their Customer Care reached out to me and apologized for this incident. They were very respectful and listened to my concerns and did what they could to mend the situation. I hate to be a “Karen” and blast a store and I know mistakes happen. But when I’ve already given a lot of money to a company I refuse to pay more for mistakes that were not made by us and for replacing a product that failed only after 2 months when it should be made to last years. I only asked to have the mattress replaced with out the delivery fee and they did and offered me two free tenpurpedic cloud pillows and a free mattress protector. Mattress Hub did great on correcting the issue and we finally had a goodnight sleep where we aren’t waking up all on one side squished together. Truly thankful for their Customer Care team.