Customer Reviews

Great service! Great prices

exactly 2 months to the day, the hybrid mattress we bought, was completely sinking in to one side, when calling the store about replacement they said “sure just as long you pay the $80 delivery fee” even after they delivered the original mattress to the wrong address the first time basically making me and my boyfriend hall it across town ourselves (the delivery drivers delivered it to the billing address as it was different than The delivery address as we were moving but not transferring any mail to prevent losing any important paperwork). As me and my boyfriend discussed other options he decided to point out to me that after telling some of our friends about this fiasco he realized how sexist the store manager was and neither did I. I was the one signing all the paper work and having it in my name. The entire time we looked at all the mattresses in the store the manager just only talked to my boyfriend and addressed HIM with questions on what HE was looking for, how certain mattresses felt on HIS back, and the price range HE was looking for. Not that my boyfriends comfort and opinions don’t matter, but he obviously isn’t the only one sleeping on the mattress. The manager only acknowledged my input when he realized I was the one crossing T’s and dotting I’s and giving my card and bank information. I didn’t realize it either as when thousands of dollar price tags are thrown in my face my concern was focusing on the math and checking budgeting. I’m sure the store manager would have asked my three corgis that sleep with us every night their feelings on the mattress before mine. Next time we need a new mattress we’ll just go to Sleep Shop. UPDATE!!!! Shortly after posting my review of our experience their Customer Care reached out to me and apologized for this incident. They were very respectful and listened to my concerns and did what they could to mend the situation. I hate to be a “Karen” and blast a store and I know mistakes happen. But when I’ve already given a lot of money to a company I refuse to pay more for mistakes that were not made by us and for replacing a product that failed only after 2 months when it should be made to last years. I only asked to have the mattress replaced with out the delivery fee and they did and offered me two free tenpurpedic cloud pillows and a free mattress protector. Mattress Hub did great on correcting the issue and we finally had a goodnight sleep where we aren’t waking up all on one side squished together. Truly thankful for their Customer Care team.

Steve did a great job helping us last minute! Would definitely recommend this place to anyone looking for a new mattress or bedding supplies!

Great experience, can’t wait to try out my new bed, very professional

This store location on broadway was a great place to buy my first mattress with no difficulties. Emil and rob were very nice and knowledgeable.

Very helpful and didn’t try and over sell me on stuff I didn’t need , also got me a huge discount on the the mattress I really wanted .

Our visit to Mattress Hub was amazing. Alison & Tony worked with and were great. We would recommend to everyone if your looking for a Mattress this is the place to go..

Logan was so wonderful and helpful. Answered all my questions, helped me find what I was looking for.

I don’t give 5 stars until I’m sure the Bed etc works for 2-3 months etc. if it does the manager would get a 5star. Delivery was very good. 5 ⭐️

The mattress hub in Salina is a great place to buy from for all your mattress needs. James was great with customer service when trying to find the perfect mattress for me and my husband would highly recommend!

Braden was awesome. We told him we were serious about buying and he asked all the right questions. He found us exactly what we needed and got us in and out in less than an hour.