Customer Reviews

Wade was very knowledgeable and answered any questions we asked and then some..when we went to wichita to pick them up Brian was also very kind...I would recommend them to anyone need a new bed/ matress!

great customer service, was able to work with prices very well, overall time there was great! highly recommend!

Wonderful experience. Staff very helpful and knowledgeable! Highly recommend!

I am writing this review only because they asked me for a review when I checked out: I was in a super hurry, had my kids with me, knew exactly what I was there to buy (pillow, called ahead to make sure they have it), I bought Purple pillow and Purple sheets, spent around $450. It was a bit frustrating to have to provide literally all my information; name, address, phone number etc. just to complete a transaction with them. I didn’t decline to though, so maybe that’s an option. I felt like the transaction should have taken 5 minutes or less but ended up closer to 15 by time I had provided all my info. At the time I checked out, I asked the rep what would happen if I decided I didn’t like them, and he said he didn’t suspect they could return used products as they wouldn’t be able to resell them. Fair. No other info given about return policy at this time. Less than 24 hours later, items are still 100% brand new, still in the trunk of my car, I decide maybe I don’t need the sheets. Call to see what the return story is. Rep (same guy from yesterday) doesn’t know, I can hear him call the manager and can also hear her tell him that they would only offer an item exchange (regardless of price) even on a BRAND NEW item. Seems kind of wild. Talk to Purple brand, they also are shocked to hear this, as they have pretty generous return policies if you buy their items directly from them. Mattress Hub website seems to confirm this no return policy however. I reach out to customer service and they say the manager will get in touch with me. She does, very promptly, very friendly. By that time I have decided to keep the sheets (they rock). The world will never know if she would have offered me a refund on my *brand new* product purchased less than 24 hours ago from the time I reached out. The archaic no return policy on brand new items should be made 1,000,000 percent clear. I mean there should be signs on the walls and it should be highlighted on whatever paperwork they have you sign. If you are going to take up my time soliciting my personal information at check out, you need to also take the time to go over that. To think I even asked a question specifically about returns, and was not explicitly told that all items, new or used, could not be refunded as part of the answer I was given is a definite problem. The rep was nice and I liked him. He said he was new, and he very clearly is new. Based on a few questions he wasn’t able to answer or give me any info about, I feel like he’s too new to be working by himself. Not his fault. Really nice guy and ran out to my car to bring me something I left behind. Based on this experience I will definitely just look to purchase these types of items directly from the company (ex. Purple)‘s website in the future as their return policies/like it or your money back type policies are much much more customer friendly. It’s giving a bit “broke” to think they were so desperate for my $250 on a product that they easily could have reshelved in 30 seconds and sold to someone else that they would rather lose me as customer over their return policy. Again maybe they would have offered to though if I hadn’t changed my mind, but that call was only made because I contacted customer service. Just calling the store and asking about refunds, I was only given “exchange for other sheets even if they are cheaper than the ones you bought we won’t refund the cost difference” as an option. Writing this review from my amazingly comfortable Purple sheets that I will be buying directly from the Purple website in the future.

Just moved to Witcha and staying in a hotel. They showed me Just what I was looking for and my price range frame and mattress and delivered it on time the next day as requested

Great experience. Ginny was super helpful!

Wayde was very informative and very patient. We appreciated his time spent on explaining the pros and cons to many of the mattresses that his store carried. We ordered our mattress tonight and cannot wait till we get it. Thank you Wayde.

Brenda was very professional and curtius. She showed me everything without trying to influence me. I really appreciated how she took care of business.

Rob & Don very hospitable & eager to help & try to find the mattresses that I needed at the price I could work with. Most of my time was with Rob who went beyond to find a mattress for me. Also the delivery turnaround was great & prompt. The gentleman who delivered were very careful in setting up & listened to my request & were so willing to please me & answer questions. The main guy was Dustin so awesome. Highly recommend this company and the gentleman who directly took care of me. Rob & Dustin!

The guys working there were very helpful and knowledgeable!

Daniel is one of the most knowledgeable guys I have ever met about beds and best person to work with!

All aspects of showing, explaining, and demonstrating features of your products in a very professional way and on a personal level. Overall it was an enjoyable buying .experience